Last updated: [Insert Date]
We committed to respecting the privacy of all visitors to our website au.johnpender.io (the “Site”) and users of our Tools and Services. This Privacy Policy explains what personal information we collect, how we use it, with whom we share it, how we protect it, and what your rights are.
By using our Site, accessing our tools (e.g. Integrated Knowledge System, CF Cloud, Language App), requesting demos or consultations, or otherwise interacting with us, you agree to the collection and use of data in accordance with this policy.
We may collect several kinds of information:
Personal Information
When you contact us / request a demo / fill in forms: name, email address, phone number, organization, any other details you choose to provide (e.g. message content).
When you use our tools: depending on the tool, perhaps location data, images, media, recordings, cultural / language content, etc.
Usage Data / Technical Data
Information about how you access and use the Site and tools (e.g. pages visited, features used, timestamps).
Device and network information (IP address, browser type and version, operating system, device identifiers).
Cookies and Tracking Technologies
We may use cookies or similar technologies to track activity on the Site, to store preferences, to improve and personalize the user experience.
We use the collected data for purposes including:
To provide and maintain our services and tools, including updates and support.
To respond to your requests (demos, consultations, contact messages).
To personalize user experience and improve our Site and tools.
To monitor usage, diagnose technical issues, assess security, gather analytics.
To comply with legal obligations.
Possibly to share information (with your consent or as required) with third-party partners, service providers (for hosting, maintenance, etc.).
We may share your data with:
Service providers who help us host, maintain, or improve the services (e.g. cloud hosting, analytics, security, communication tools).
Partners or collaborators, if required for a tool’s function or development, especially where co-design occurs with Indigenous communities.
Legal authorities, if required by law, to protect rights, safety, etc.
We will not sell your personal information to third parties.
We take appropriate technical and organizational security measures to protect the data we hold from misuse, unauthorized access, loss or alteration. While we strive to use industry-standard measures, no system is completely secure, so we cannot guarantee absolute security.
We will retain your personal data only for as long as needed for the purposes set out in this policy, including to meet legal, accounting, or reporting requirements. After that, data will be deleted or anonymized.
Because our tools and services are designed in partnership with Indigenous communities, we acknowledge that:
The knowledge, stories, images, genealogies, and other cultural data belong to the communities who provide them.
Communities decide what is shared, who sees it, what stays private, and what is governed under intellectual property or cultural protocols.
We commit to culturally safe handling of data, respecting Indigenous protocols, values, and governance with specific consent.
We may use cookies to improve your experience: remember preferences, monitor usage patterns, etc.
You can typically control cookies via your browser settings and may opt out of some tracking.
Depending on your jurisdiction, you may have rights such as:
The right to access the personal data we hold about you.
The right to correct or update incomplete or inaccurate data.
The right to request deletion / erasure of your data.
The right to restrict or object to certain processing.
The right to withdraw consent (where processing is based on consent).
To exercise these rights, contact us at the address below.
We do not knowingly collect personal information from children under [insert minimum age according to your legal obligations, e.g. 13 / 16]. If you believe we have received personal data from a child without parental consent, please contact us, and we will take steps to remove that data.
If data is transferred to or stored in jurisdictions outside your country, we will ensure that adequate protections are in place (e.g., standard contractual clauses, privacy agreements, etc.).
We may update this Privacy Policy from time to time. We will post the updated version on our Site, and indicate the “Last updated” date. Your continued use after changes means you accept the new policy.
If you have any questions, requests, or concerns about this policy or how your data is handled, you can contact:
Email: [insert valid contact email]
Address: [insert physical address if available]
Phone: [insert phone number if available]
If you like, I can also draft a version specific to Australian law (e.g. the Privacy Act 1988, APPs, etc.), to ensure full compliance. Do you want that?